All our items are controlled before shipping. But if you receive an item that is faulty or it’s not the right item, contact us as soon as possible. But not later than 14 days after you received the item. If you are going to return an item, it should be returned the way it was on delivery, together with an description of what was wrong with the item, then we will send you a new item or the right one.
Items being returned should be unopened and unused (the plastic bag or similar container can not be opened). When you send back the item, you also need to fill in the return form which is located on the back of the delivery note. In the case of an faulty item, the damage has to happen before the risk of damage is put on the customer (see point 8). In the case of a faulty item, cases were a product gives no effect is not counted as faulty. We can’t guarantee how much of an effect our product will have because it is affected by our customers biology. So the rate of effectiveness varies between people. Responsibility in the case of a faulty product is limited to what is written in these terms.
And we retain the right to not compensate a customer if it’s not under our responsibility.